Tools and Resources

Helping You Make Sense of Your Health Plan

Aetna wants to help you understand your benefits, so you can make informed decisions. That’s why your Aetna Concierge is here for you. Simply call them at 866-276-5125.


Aetna Concierge

As your personal assistant for health care, your concierge will:
  • Find health care solutions that fit your needs
  • Show you how to use online tools to make the decisions that are right for you
  • Find network providers based on your medical needs
  • Assist you in scheduling appointments

The tools and resources below can answer these questions and help you better understand your medical benefits so when you do need care, you can be confident you’re using your plan wisely.

A Concierge Can Help You With

  • Getting answers about a diagnosis
  • Selecting a doctor
  • Learning about your coverage
  • Planning for an upcoming treatment

Aetna Tools & Resources

The Aetna Member Website ( and Aetna Health App have useful tips and information to help you get the most from your medical and pharmacy benefits. Remember to register once you receive your Aetna member ID card.

Find and Compare Services

  • Search for facilities, procedures, or medications
  • Find in-network providers accepting new patients
  • Estimate and compare costs

Manage Benefits

  • View and sort claims
  • Access your medical ID card whenever you need it
  • Track spending and progress toward deductibles
  • Check PayFlex HSA and HRA account balances

Stay Healthy

  • Take a health assessment to get recommended health actions. It’s required to earn wellness incentives.
  • Start a wellness program
  • Get treatment options
  • Keep track of what incentives you have earned

Want to learn more about the following benefits and programs? Visit the helpful tab on the Aetna’s microsite.

  • Care Management Program (Aetna in Touch Care)
  • Teladoc
  • Discounts
  • Maternity Management

Benefits Documents

To view plan documents, visit MyCarlisle (ADP).