Health Advocate

The healthcare system can be difficult to navigate. That’s why Carlisle provides you with 24/7 access to Health Advocate, a healthcare concierge service, at no cost. Available to you and your family members — including parents and parents-in-law — this service can save you time and money.

Your Personal Health Advocate can:

  • Resolve insurance claims and billing issues
  • Support medical issues, from common to complex
  • Answer questions about diagnoses and treatments
  • Research the latest treatment options
  • Find the right in-network doctors and make appointments
  • Research and arrange expert second opinions
  • Facilitate pre-authorizations and coordinate benefits
  • Explain benefits and your share of the costs

Personal Health Advocates are highly trained registered nurses backed by a staff of medical directors and administrative experts.

Don’t forget to download the Health Advocate mobile app!

Free · Convenient · On-the-Go Help

Your Health Advocate mobile app and member website offer one-click access to healthcare help.

  • Check the status of a case in real time; see your case history
  • Send and receive secure messages from your Personal Health Advocate
  • Submit a billing or claims issue

Access Health Advocate

Toll-Free: 866-695-8622



Health Advocate is available 24 hours a day, 7 days a week. Regular hours are 8 AM to 12 AM (midnight) ET on weekdays. After hour calls are handled by the Personal Health Advocate on call.